Privacy Policy

Information We Collect

We collect information to provide you with personalized restorative yoga experiences and maintain our platform effectively. The data we gather falls into several categories, each serving specific purposes for your wellness journey.

We also automatically collect technical information like your IP address, browser type, device information, and cookies to ensure our platform works smoothly across all devices. This technical data helps us troubleshoot issues and improve your experience.

How We Use Your Information

Your information helps us create a personalized and effective yoga experience. We use this data thoughtfully and always with your wellness goals in mind.

• Personalizing yoga sessions and recommendations based on your experience level and goals
• Processing payments and managing your account securely
• Sending important updates about your sessions, account changes, and platform improvements
• Providing customer support and responding to your questions promptly
• Analyzing usage patterns to improve our content and develop new features
• Ensuring platform security and preventing unauthorized access
• Complying with legal requirements and protecting our legitimate business interests

Information Sharing and Disclosure

We share your information only when necessary to provide our services or when required by law. Here's exactly when and how we might share your data:

• With payment processors to handle transactions securely (they receive only necessary payment information)
• With technology service providers who help maintain our platform (all under strict confidentiality agreements)
• With yoga instructors who create content for our platform (only session feedback and general progress data, never personal details)
• When required by law enforcement or legal proceedings
• In the unlikely event of a business merger or acquisition (you'd be notified in advance)

All third parties we work with are carefully vetted and required to maintain the same high standards of data protection that we do. They can only use your information for the specific services they provide to us.

Your Privacy Rights

You have significant control over your personal information. Canadian privacy laws give you specific rights, and we've made it easy to exercise them.

To exercise any of these rights, simply contact us using the information below. We'll respond within 30 days and may need to verify your identity for security purposes.

Data Security and Protection

Protecting your information is one of our highest priorities. We employ multiple layers of security to keep your data safe from unauthorized access, loss, or misuse.

• All data transmission is encrypted using industry-standard SSL/TLS protocols
• Personal information is stored on secured servers with restricted access
• Payment information is processed through PCI-compliant payment processors
• Regular security audits and vulnerability assessments
• Employee access to personal data is limited and monitored
• Automatic logout and session timeouts to prevent unauthorized access
• Regular backups stored in secure, encrypted formats

While we implement robust security measures, no system is completely foolproof. We continuously monitor for potential threats and update our security practices as technology evolves. If we ever detect a security incident affecting your data, we'll notify you promptly and take immediate steps to address the issue.

Data Retention

We keep your information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods based on their purpose and legal requirements.

When data reaches the end of its retention period, we securely delete it from our systems. Some information may be retained in anonymized form for statistical analysis and platform improvement.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These small data files help us remember your preferences and provide personalized content.

• Essential cookies that enable basic platform functionality (these cannot be disabled)
• Performance cookies that help us understand how you use our platform
• Preference cookies that remember your settings and customizations
• Analytics cookies that provide insights into content effectiveness

You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality. We don't use third-party advertising cookies or share cookie data with external advertising networks.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.

Minor updates, like clarifications or formatting changes, will be posted here with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.